RPM continues to closely monitor the COVID-19 pandemic and has enacted aspects of its business continuity plan to provide a measured and appropriate response across its global operations aligned with the current advice provided by relevant government and health authorities.
The health and safety of our customers, partners and employees remains our highest priority which is why we have implemented measures to ensure we can continue doing business safely including through remote assistance and working from home arrangements where required.
As a globally disbursed ASX-listed technology company that has been providing global local and remote support to our customers for many decades, we are well positioned to continue operational support for our mining clients during these challenging times. We have a global, agile, remote-ready workforce that has been supporting our mining industry clients in both cities and remote locations for a long time. Our IT systems are tested and proven, and our IT teams have further strengthened the functions that may be required during this period.
I would like to emphasise that without losing focus on the health and safety of our customers, partners and employees, we also remain focused on minimising any disruption to our customers or to our ability to provide the highest level of support to our global customer base.
Whilst government directives in a number of locations where RPM offices are located have resulted in RPM being required to implement office closures, reduced staffing and/or working from home arrangements please be assured that RPM will continue to provide support to its customers using its global support team and network of support personnel geographically disbursed right across the globe.
RPM will remain vigilant and we are monitoring advice and guidelines provided by the government authorities and health departments in each country that we have customers in.
Events – After careful consideration, we have made the decision to postpone the following upcoming conferences and events until further notice to protect the health and safety of all our stakeholders. The postponed events are as follows:
- PD Lunch & Learn
- Brisbane User Conference
- Indonesian User Conference
- AMT-C CAT Dealers Conference
Travel – We are monitoring the situation closely and are continuing to follow the advice of government and health authorities globally with regards to travel, both domestically and internationally.
Customer Meetings – RPM is complying, and will continue to ensure it complies, with all rules and requirements our customers have introduced within their operations to protect the health and safety of their people – including with respect to minimising in-person meetings when requested to do so.
Each of our offices across the globe have appropriately localised business continuity plans in place that have been activated. To ensure the continued safety of our employees and clients, we require visitors to our RPM offices to provide a self-declaration upon (or preferably before) arrival to RPM’s offices declaring that they have not travelled in the last 14 days, have not been in contact with a confirmed COVID-19 case and do not currently have flu-like symptoms.
For RPM software support, as a continuity measure and to ensure you are provided with the best support possible during this time, rather than contacting individual support personnel in local offices, we request that you instead use the RPM Customer Care portal and/or email as the primary method of contact – https://www.rpmglobal.com/customer-care/
Thank you for your support in these challenging times. We will continue to work together to minimise the impact of COVID-19 on our business, and yours.
If you require support please contact us via our Customer Care Portal or via your local support office. All of these can be found at the following link.
Please note: this page will be updated regularly to reflect changing circumstances and was last updated on 24 March 2020.