Customer Care

Welcome to RPM Global Customer Care

We value providing superior levels of support for our valued customers. If you are an existing customer and require support, please log into our Customer Support Portal below or visit our forums:


Customer Portal Login

The RPMGlobal Customer Support Portal allows you to search our knowledge base, submit and track support cases and provides access to additional resources.

If you have a question about how to install or configure your RPMGlobal software, if you need help with licencing, or with getting back on your feet after an outage, we are here to help.

As a licensed software user please login to the portal and create a support case and we will contact you shortly. For serious or critical issues or if you would like to request a login to the portal then we recommend you call your local service desk during business hours. One of our professional service desk staff will work to resolve your issue as quickly as possible.

You are able to access the RPM Customer Portal if you are a current client with a current maintenance agreement. If you are unsure or don’t know your login, please email us at

For all other support enquiries, click here. 


Support Office  Support Hours  Support Phone Number
Santiago, Chile 8:00 to 17:00 +1 303 895 2197
+56 2 763 9418
Belo Horizonte, Brazil 9:00 to 18:00 +55 31 3194 2250
Johannesburg, South Africa 8:00 to 17:00 +27 13 658 3250
Moscow, Russia 9:00 to 18:00 +7 495 287 3276
Jakarta, Indonesia 8:00 to 17:00 +62 21 7592 2930
Brisbane, Australia 8:00 to 17:00 +61 7 3100 7201